Payment terms will be clearly shown on the face of the invoice and may include multiple payments, subject to event timing. Please ensure that your invoice is settled by the designated payment date on your invoice. Failure to do so will result in access to the event being denied.
Suppose a payment due from a participant is subject to tax (whether by way of direct assessment or withholding at its source). In that case, ICEF shall be entitled to receive from the participant such amounts as shall ensure that the net receipt, after tax, to ICEF in respect of the payment is the same as it would have been was the payment not subject to tax.
Payments are not deemed settled until we receive the funds in our bank account. Please ensure that you leave sufficient time to pay your invoice, allowing for banking times. We recommend that you make payments as follows;
- SEPA payments inter-EU, 24 hours prior to invoice being due
- International Payments, 3-5 working days prior to invoice being due
- Credit card payments, 3-5 working days prior to the invoice being due
Payments can be made as follows;
- Bank / SEPA transfers through Commerzbank AG
- Card payments and bank transfers through Flywire (our preferred payment partner)
Full details of these are provided on each invoice we issue.
Please ensure that your invoice number is included in the payment reference. Failure to do so may result in us not being able to allocate your payment correctly to your account.
Bank payment facilities are offered through Flywire; however, we mandate that all SEPA bank payments are made directly to Commerzbank and that Flywire is only used for non-SEPA bank transfers and card payments.
All bank cards need to be 3D secure (3DS) for card payments. 3DS is a strong customer authentication protocol activated during a card-not-present (CNP) checkout process to confirm the cardholders’ identity prior to authorisation. It is an extra layer of protection designed to reduce the risk of online fraud and normally involves a second way to authenticate the payment through e.g. a mobile telephone app etc. All cards not set up with this will be declined by our merchant provider.
In addition to this, a fee is charged by Flywire for card payments and bank transfers. Regardless of the payment method you have selected, Flywire will always share with you the total amount due before you finalise your payment request. Our payment partner, not ICEF, charges this, so cannot be waived under any circumstances and ICEF can’t issue a tax invoice for this fee.
In the event of a missing or lost payment, where payment has been made but not received by us, we recommend the following steps;
- Email Accounts@icef.com and advise of the date payment was made, the amount of payment and forward the remittance advice
- Put a trace on the payment through your banking partner where you made the payment
If you require a receipt for your payment, please request this from Accounts@icef.com. Please remember we cannot issue a receipt until the funds are credited to our bank account.